Privacy Policy

We are Callaways Limited (Company Reg No 3921411).  Our Registered Office is B1 Yeoman Gate, Yeoman Way, Worthing, West Sussex BN13 3QZ (referred to as “we” or “us” or “our”).  We are the providers of the website www.callawaysestateagents.co.uk (referred to as the “Site”). Our VAT number is  247 3411 17. We are registered as a Data Controller with the Information Commissioner’s Office with registration number ZZ6655354.

We provide this Site to advertise properties on line for our Vendors and Landlords.
A reference to “you” or “your” is a reference to a user of the Site or any of our services.

This notice sets out your rights under the law.

This privacy notice is to let you know how Callaways Limited will look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Your privacy is protected by law. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Callaways Limited. The law says we must have one or more of these reasons:

1. ContractThis is the most straightforward basis for processing and covers a lot of what we do as an estate agency – sales, valuations, viewings, lettings, property management and so on. We cannot do any of this without personal data. This is largely unchanged from the Data Protection Act 1998. We can rely on this basis if we need to process your data where the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. We cannot use your data to do something unrelated to the contract.

2. Legal Obligations

As an estate agency, we have a number of legal obligations which are laid down in statute – these may include:

Passing data to HMRC to comply with payroll obligations for employees
Submitting a Suspicious Activity report to the National Crime Agency
Performing AML and Right to Rent checks
In these examples, the purpose of processing personal data is to comply with the law.

3. Legitimate Interests

Legitimate interests are when we can prove that we are using data in a way that an individual would expect and which would have a minimal privacy impact. These may include:

Passing data to tradesmen to carry out works on your behalf
Passing data to utility companies to ensure correct billing
The legitimate interest can be in terms of Callaways Limited interests or the interests of you, the individual. But even then, it must not unfairly go against what is right and best for you.

4. Consent

If you consent to your personal data being processed, then we are able to process it.
For your consent to be valid, there will be:

In summary, consent must be freely given, and you will have genuine choice and be in control over how your data is used.

Data from third parties we work with:

We may share your personal information with these organisations:

We may need to confirm your identity before we can provide products or service to you.  We will also share your personal information as needed to help detect fraud and money laundering risks.  We use FPAs to help us with this.  Both we and FPAs can only use your personal information if we have a proper reason to do so.  It must be needed either for us to obey the law, or for a legitimate interest.

We may also share your personal data if the structure of Callaways Limited changes in  the future.  We may choose to sell, transfer or merge parts of our business or our assets. Or we may seek to acquire other businesses or merge with them.  During any such process, we may share your data with other parties.  We will only do this if they agree to keep your data safe and private and hold in accordance to current GDPR regulations.

We may need to collect personal information by law or to enable us to fulfil our contract with you.
If you choose not to give us the personal information, it may delay or prevent us from meeting our obligations.  It may also mean we cannot fulfil our contract with you.

We may use your personal information to let you know about relevant services and opportunities.  This is what we mean by marketing.
We can only use your personal information to send you marketing messages if we have your explicit consent.
You can ask us to stop sending you marketing messages by contacting us at any time.

How long we keep personal information

We will keep your personal information as long as there is a contract in place.  After the contract ceases we may keep your data for up to 6 years to comply with current legislation.  However, in certain circumstances, we may keep your data for a longer period for the reasons below:

You may access your personal information we hold by writing to us at this address:

B1, Yeoman Gate
Yeoman Way
Worthing
BN13 3QZWe may charge a small administration fee and postage for this.

You have the right to question any information we hold about you that you think is wrong or incomplete.  Please contact us if you wish to do this.

What if you want to stop us using your personal information

You have the right to object to our use of your personal information or ask us to delete, remove, or stop using your personal information if there is no need for us to keep it.  This is known as the ‘right to object,’ ‘right to erasure,’ or ‘right to be forgotten.’  There may be a legal or contractual reason why we need to keep your data.

We may sometimes be able to restrict the use of your data.  This means that it can only be used for certain things such as legal claims or to exercise legal rights.  In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

If you want to object to how we use your data, or ask us to delete it or restrict how we use it, please contact us.