Residential Block Management Contents Right To Manage & Residents Management Companies Investment Freeholders Developing Your New Block Supplements and Complementary Products Our Residential Block Management Service is an integrated package covering everything you will need, including expertise from leading professionals in this field. Our area of specialism extends from large multi-investment residential portfolios to small residential property owners in the countryside, city or along the coast, and urban developments. Whatever the size of your block, our approach is the same. We provide expert knowledge, transparency, dedicated customer service, plus a cost-effective plan. This approach is supported by our team who provide access to additional expertise in risk assessment, insurance and credit control. Appointing the right team to manage your residential development is key to success. Our trained and qualified consultants will protect the interest of all stakeholder groups, including individual leaseholders and owners of the freehold. With this partnership in place, we can avoid financial problems and poor service levels which, if not dealt with, can lead to a deteriorating building and appreciating asset. Our philosophy to success is to treat every development as our own, providing you with peace of mind. Right To Manage & Residents Management Companies As a Right to Manage (RTM) or Residents Management Company (RMC), you will have already committed to providing and preserving the financial and community interests of the estate/block under your care. Callaways can provide the tools to support this independent setup. We possess the know-how, current knowledge and expertise on legislative issues, maintenance and credit control. We believe that this combination is a winning formula for the effective residents’ management of any portfolio and provides you with the confidence that you are protecting yourselves from those management compliance pitfalls. We can tailor our management services to the level of support you require and can provide company secretarial duties and one-off project management services on a case-by-case basis. Investment Freeholders As an investor, the interest in the freehold management of your property may be geared differently from that of a resident. However, the principal obligations remain the same. Pivotal to your business, therefore, is our commitment to providing excellent communication. Customer service and a proactive approach to overall management, which we are confident your leaseholders will also be delighted with. We have a discerning approach to our portfolio acquisition strategy and wish to work in partnership with our clients to ensure we deliver the best block management package on the market to meet your individual needs with consideration to service versus costs. Depending on your level of interest in the portfolio’s performance, we can adapt our package to meet these needs, providing regular reporting and review meetings to allow you to refine your requirements as your portfolio grows. Developing Your New Block Callaways has a dedicated property marketing team specialising in all aspects of sales, marketing and block management for the new homes market, in which we have considerable expertise. Our dedication and passion for property marketing have been recognised. Multiple awards for the Best Estate Agency, East Sussex have been presented to us. Our approach is consultative, working in partnership with you, the developer. We ensure our proposal and implementation approach meet your requirements. Our expertise covers every type of residential, block or estate project. Pivotal to our success is early involvement in the development so that we can advise on potential design and construction issues that may impact the future management and ongoing cost of maintaining the site. Including: Communal areas Parking Security and lighting Entry phones Refuse collection Eco points for battery charging Cycle storage Weatherproofing Collecting this information in advance will assist the sales process as we can produce a comprehensive buyer information pack of the services covered within our Block Management Service and a detailed budget of costs to implement. However, we don’t leave it there, but can, if required, provide a three to five-year forecast of maintenance/reserve budget for the development. A Brief Summary A dedicated, experienced property manager Regular communication with freeholders and leaseholders Regular site inspections Contractor Review – referenced and subject to regular review of workmanship and pricing to ensure high standards and competitive pricing Full maintenance service including in-house 24/7/365 help desk if required Economical budgeting Collection of service charges and credit control AGM/EGM attendance Management of residents’ meetings Lease interpretation Tiered management charges and contract Health and safety – Access to respected assessors And quality reports for Fire, Asbestos and more Supplements and Complementary Products Whether you are looking for any capacity of supervision for an entire property portfolio, Residential Freehold Estate, Individual Period Conversion or Purpose-Built development of any age, let us discuss with you the needs of the management to cater for an individual product package. Additional supplements such as Insurance, Right to Manage or LVT applications or Enfranchisement can also be arranged where required and coupled with our proven sales, lettings and tenancy management. Contact Us Now Talk to our block management experts on 01273 735237 or via the form below Quick Contact Name * Email * Enquiry Type -- Enquiry Type --SalesLettingBeach HutsValuationsProperty ManagementAuctionsBlock Management Message * reCAPTCHA Submit Read our latest reviews Justin 15/10/2023 Callaways have served us for nearly 10 years. They helped us prepare a property for rent, fully managed the rental property and have just sold the property for us. Throughout that time we have found them to be professional, courteous and proactive. They provided advice when required and arranged everything that needed to be done. Our experience with all Callaways staff has been positive but for many years now most of our interactions have been with Jacqui on the lettings side and James on the sales. Both seem so suited to their roles and are just the sort of people you want to look after or sell your property. We had no previous experience of letting agents but we know in Jacqui and Callaways, very good ones do exist. For the sale, James showed excellent communications. He was instrumental in keeping everyone talking, chasing progress and getting it done. Thank you all. Tasos Pelekanou 14/08/2023 Ten years ago I bought a flat through Callaways. I found tenants through Callaways. I have just sold that flat with Callaways. Every step of the way they have been professional , given spot on advice & taken so much of the hassle out of it. James Duffy has been excellent. I had a difficult sale due to freeholder issues & his knowledge & efficiency have made all the difference. I highly recommend this agent. Peter Farrell 18/12/2022 A company that inspires confidence in clients. Robin Scott 22/07/2022 My wife and I have been clients of Callaways for over a decade as both tenants and subsequently buyers of the home we rented through them. Through this long period of engagement, every experience we have had with them was of the highest standard. Whilst renting, the lettings team (led by the lovely and charismatic Jax) were always friendly, personable and responsive. They maintained a delicate balance between acting on behalf of the landlord, whilst also empathising with our situation as tenants. When the opportunity arose to purchase the home we rented, we could not have asked for a better agent than Heather. She skilfully managed a complicated situation, managing not just the process but also the emotions of all involved. It's a pleasure to be able to say that, in our experience, Callaways delivered real value to all parties. Not all estate agents are created equal, and Callaways showed how it should be done! I cannot recommend them highly enough. Ben Massen 22/04/2022 We rented our home through Callaways and found them to be professional and highly knowledgeable. James and Jacqui were both helpful, courteous, straightforward, and always responded quickly with a high degree of care. Jane Pearce 01/04/2022 I have had the pleasure of dealing with James Duffy (Branch Manager) and Jacqui Dickinson (Lettings) for 9 years. They have both offered me exceptional customer service and professionalism throughout all my Lettings and Sales dealings with them. Highly recommend D. S. 07/02/2022 Excellent from begining to end. Allways the consumate professional Heather and her team went above and beyond to make the selling of the family home when my mother passed as smooth and stress free as possible under the circumstances. 100% Recommendation. Alice Bengtsen 21/10/2021 Buying a beach hut through Callaways was a pleasure, with Heather always willing to share her wisdom and advice. Thanks for making the process fun, as well as the end result. Tim W 24/08/2021 We have been using Callaways Lettings Service for many years and have received a consistantly good service from their dedicated staff. We have been particularly impressed with their knowledge and expertise of the lettings business and their ability to work closely with the Building Management Teams. This has resulted in good relations with Landlords and the speedy resolution of maintenance and tenant issues. C G 12/07/2021 I can honestly say that Heather has been the most patient & helpful agent EVER. She has kept me up to date regularly with progress. It is a great agency to buy a beach hut as her knowledge is incredible having sold them on a regular basis for many years. Highly recommended.
